Why are tax assistance requests lower in 2021?

Requests for help preparing tax returns are down. From January 1st to March 30th requests to 211s for tax assistance are 12% lower than the same period in 2020.

4-month trends: 2-1-1 requests during COVID-19

Going up: needs for low-cost housing, child care, health services, and COVID-19 requests. Coming down: food and unemployment requests. We examined requests for assistance in 12 need categories reported by 2-1-1s in 32 states since the COVID-19 pandemic began.

12 trends from the first 3 months of COVID-19

Three months into the COVID-19 pandemic, requests to 2-1-1s in the U.S. are trending up for child care, low-cost housing, landlord-tenant issues, legal assistance, health services and mental health services.

Do men and women call 2-1-1 for different reasons?

Americans calling 2-1-1 since COVID-19 are disproportionately women, but it varies a lot based on the caller’s needs. Nearly all requests (80-90%) for diapers and toilet paper, child care, and clothing and household items come from women.

One month ago: Biggest day in 2-1-1 history?

February 11th (i.e., 2-11) is recognized each year as National 2-1-1 Day. But if you’re looking for the most significant date in 2-1-1 history, it’s probably March 18th, 2020. One month ago today, 2-1-1s recorded the greatest number of requests in single day, 46,399, and that counts only the requests received by 2-1-1s in 24 […]

Where are food, rent and other needs rising and falling?

After 4 weeks of the COVID-19 pandemic, what changes can we see in Americans’ need for assistance with food, rent and other social needs? Data from 2-1-1 helplines indicate that it varies a lot by state. Requests for food assistance are still dramatically higher than normal in all states, but starting to gradually decline in […]

2-1-1s: More unemployment pain to come?

For two consecutive weeks, new unemployment claims have set record highs in the U.S. Based on data from 2-1-1 helplines across the country, that trend will continue. Typically, very few people call 2-1-1 about unemployment benefits, choosing instead to contact unemployment offices directly. But that has changed with COVID-19. Within 5 days of the pandemic […]