Expanding the reach of health information into vulnerable populations and communities. 


Making connections that link people to the health services they need. 


Increasing the effectiveness of health information by putting it in context of people’s lives.


The HCRL shows how health communication science can help the ACA succeed

Health communication research can help extend the reach of the Affordable Care Act and encourage insurance enrollment by low-income and uninsured populations, according to an article from the HCRL in The Milbank Quarterly.

Drawing on 17 years of original studies with more than 30,000 participants, HCRL findings offer several strategies to help the public understand and use the ACA.

To read more and see all 12 recommendations, click here.


California fires drive 2-1-1 to near-record usage

California fires drive 2-1-1 to near-record usage

California wildfires pushed 2-1-1 call volume back near peak levels set in the first month of the COVID-19 pandemic. A closer look at 2-1-1 requests during the CZU fire showed a dramatic increase in disaster-related calls seeking assistance with housing and shelter.
PA: COVID requests drop, housing needs surge

PA: COVID requests drop, housing needs surge

Calls about COVID-19 may be dropping, but its economic impact keeps the phones ringing off the hook at Pennsylvania 2-1-1. In contrast to COVID-19 requests, calls to 2-1-1 for rent assistance, shelters, low-cost housing and help dealing with landlord/tenant issues have all steadily increased since the pandemic began.