Reach

Expanding the reach of health information into vulnerable populations and communities. 

Connections

Making connections that link people to the health services they need. 

Effectiveness

Increasing the effectiveness of health information by putting it in context of people’s lives.

Featured

According to Pew Research Center, 21% of U.S. adults do not intend to get vaccinated and are “pretty certain” more information will not change their mind. Washington University public health professor Matthew Kreuter discussed the public health messaging necessary to get everyone on board.

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Addressing the Individual Social Needs of Patients with Diabetes


On the National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK)’s Diabetes Discoveries and Practice Blog, professor Matthew Kreuter, PhD, MPH, explains how health care professionals can address the individual social needs of patients who have diabetes.

Click here for blog post

News

One of these things is not like the others: COVID needs in St. Louis

One of these things is not like the others: COVID needs in St. Louis

COVID needs are drawing a more diverse set of callers to St. Louis’ top helpline. We mapped 94,661 requests to the 211 helpline for housing, food, utilities, and COVID-19 assistance from 63 ZIP codes in St. Louis City and County between March 12, 2020 and April 28, 2021. The patterns of community need were strikingly […]
COVID requests greatest in CT, IA, MA

COVID requests greatest in CT, IA, MA

When States turn to 211 to provide COVID helpline services, it shows. States partnering with 211s to respond to COVID-19 calls report a larger share of 211 requests are related to COVID-19 information, testing, and vaccination than 211s in other states. We examined 11.2 million phone requests received by 211s in 33 states between March 12, 2020 and April 18, 2021 and compared across states […]