Requests for help preparing tax returns are down. From January 1st to March 30th requests to 211s for tax assistance are 12% lower than the same period in 2020.
On January 13th, NBC Nightly News aired a story on how to get a COVID vaccine appointment. In the story, viewers were encouraged to call 211 for help. It worked.
Landlord-tenant issues in the U.S. have grown most in the south and northeast during COVID-19. Requests about landlord-tenant issues were 180% higher in 2020 than 2019 in southern states.
In Texas, requests for mental health services rise and fall with COVID-19’s impact. The charts below show nearly identical patterns in the average number of daily requests to 2-1-1s in Texas in 2020 for COVID-19 information and assistance (top chart) and mental health services (bottom chart).
During COVID-19, food needs in the two biggest cities in Missouri have been strikingly similar. Until Thanksgiving, that is.
Among the many lessons learned about 2-1-1 requests during COVID-19, here’s one of the most important: availability of resources helps reveal community needs.
Calls for help in St. Louis just topped 100,000 for the year. The largest pre- to post-COVID-19 increases have been in requests for assistance with getting personal hygiene products such as diapers and toilet paper (+96%), electric bill payment (+77%), gas bill payment (+56%), water bill payment (+51%), food pantries (+43%) and rent assistance (+37%). The chart shows these and other needs that have grown during the pandemic.
COVID-19 and a slate of creative new state health plans are driving big increases in requests for health insurance in Connecticut. Since the pandemic began, requests to Connecticut 2-1-1 for health insurance are up 48% compared to the same dates in 2019.
When Summit County, Ohio turned to 2-1-1 to help deliver COVID-19 relief, the demand was clear instantly. Summit County CARES, a program to help families affected by the economic fallout of the COVID-19 pandemic pay their rent and utility bills, launched on July 6th.