2-1-1 requests top 1 million since COVID-19

April 24, 2020

A major milestone was reached this week, as requests to a large group of 2-1-1 helplines exceeded 1 million since COVID-19 was declared a pandemic on March 11th.  The one millionth request came on April 16th.  From March 12 – April 23, these 2-1-1s have received 1,166,404 requests, more than twice the number received during the same dates in 2019.  The 2-1-1s included in the analysis serve 25 states and selected counties in 7 others, and are all part of the 2-1-1 Counts tracking system.  Requests to 2-1-1s in other states and counties are not included in totals.  2-1-1s with statewide coverage included AL, AR, CT, DE, FL, HI, IA, MA, MD, ME, MI, MN, MO, NC, NE, NJ, NV, NY, PA, SC, SD, VA, WA, WI and WY; 2-1-1s with partial coverage included CA, IL, IN, KS, KY, OH and TN. Two states (MI, WA) did not have data for 2019.

Contributors: Rachel Garg, Balaji Golla, Irum Javed, Matthew Kreuter