2-1-1 systems store enormous amounts of data that could highlight a community’s greatest needs and help service agencies act more swiftly and efficiently. Can these data be made available in a useful way to those who serve vulnerable populations?
In June 2013, the Health Communication Research Laboratory received funding from the William R. Kenan Jr. Charitable Trust Foundation to help build our 2-1-1 data “dashboard” to display the data.
In addition to 2-1-1s, users have included government, service and health agencies as well as philanthropic and financial organizations and community members who use 2-1-1 services. 2-1-1 Counts data have been used to write grants, publish up-to-date reports and show evidence of community need. 2-1-1 Counts has received positive feedback from 2-1-1 stakeholders and legislators and has been called a “real game changer” and the “best investment made in a long time” by 2-1-1 administrators.
We continue to maintain and expand our relationships with 2-1-1 Missouri and other 2-1-1s and information-and-referral organizations across the U.S. and Canada. We listen to 2-1-1 Counts users and implement enhancements based on critical feedback.
We are enhancing the 2-1-1 Counts search functions, redesigning the national landing page, increasing the data we collect and connecting to social media. We are also programming 2-1-1 Counts dashboards for more 2-1-1s.
KEY FACULTY AND STAFF
Kreuter M, Garg R, Javed J, Golla B, Wolff J, Charles C. 3.5 Million social needs requests during COVID-19: What can we learn from 2-1-1? Health Affairs Blog. 2020. doi: 10.1377/hblog20200729.432088
Kreuter MW, Garg R, Thompson T, McQueen A, Javed I, Golla B, Caburnay C, Greer R. Assessing the capacity of local social service agencies to respond to referrals from health care providers. Health Affairs 2020;39(4):679-688. doi: 10.1377/hlthaff.2019.01256
Verdecias N, Garg R, Steensma J, McQueen A, Greer R, Kreuter MW. Expressed and unexpressed social needs in low-income adults in the US. Health & Social Care in the Community. 2021;29(5):e184-e189. doi: 10.1111/hsc.13265
Garg R, Steensma JT, Luke AA, Huang K, Golla B, Greer R, Joynt Maddox KE. Helpline calls associated with preventable emergency department utilization. American Journal of Preventive Medicine. 2021;61(5):729-732. doi: 10.1016/j.amepre.2021.04.022
Garg R, Muhammad SN, Cabassa LJ, McQueen A, Verdecias N, Greer R, Kreuter MW. Transportation and other social needs as markers of mental health conditions. Journal of Transport & Health. 2022:101357. doi: 10.1016/j.jth.2022.1013