2-1-1 Counts

KEY QUESTION
2-1-1 systems store enormous amounts of data that could highlight a community’s greatest needs and help service agencies act more swiftly and efficiently.  Can these data be made available in a useful way to those who serve vulnerable populations?

REACH
In June 2013, the Health Communication Research Laboratory received funding from the William R. Kenan Jr. Charitable Trust Foundation to help build our 2-1-1 data “dashboard” to display the data.

EFFECTIVENESS
In addition to 2-1-1s, users have included government, service and health agencies as well as philanthropic and financial organizations and community members who use 2-1-1 services. 2-1-1 Counts data have been used to write grants, publish up-to-date reports and show evidence of community need. 2-1-1 Counts has received positive feedback from 2-1-1 stakeholders and legislators and has been called a “real game changer” and the “best investment made in a long time” by 2-1-1 administrators.

CONNECTIONS
We continue to maintain and expand our relationships with 2-1-1 Missouri and other 2-1-1s and information-and-referral organizations across the U.S. and Canada. We listen to 2-1-1 Counts users and implement enhancements based on critical feedback.

LATEST DEVELOPMENTS
We are enhancing the 2-1-1 Counts search functions, redesigning the national landing page, increasing the data we collect and connecting to social media. We are also programming 2-1-1 Counts dashboards for more 2-1-1s.

KEY FACULTY AND STAFF

Balaji Golla

2-1-1 Counts in action

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