Up most in November: Connecticut, Maine, Wyoming, Iowa

States with the largest increases in 2-1-1 requests in November share one thing in common. 2-1-1s in Connecticut (requests up 139% from October to November), Maine (+26%), Wyoming (+25%) and Iowa (+14%) have all been designated as the COVID-19 helpline in their states.

November Needs: Food, COVID-19 requests grew fastest

From October to November, requests to 2-1-1 for food assistance and COVID-19 information increased more than any other needs. Of the 10 needs for which requests increased most during November (blue bars in chart), half were food-related.

2-1-1s getting noticed for COVID work

2-1-1s are responding to record-breaking call volume across the U.S., and people are noticing. A search of ā€œ211ā€ in the news section of any web browser yield thousands of results in the last month alone. While most are only brief mentions referring readers and viewers to 2-1-1 for help, many are covering the story of 2-1-1sā€™ response to COVID-related needs.